Privacy Policy
Wycombe Food Hub Privacy Policy
This Privacy Policy governs the way WFH collects, uses, maintains and discloses information collected from employees, volunteers, suppliers and organisations we donate to or receive good from. Only authorised personnel and WFH directors have access to this information and it is treated as confidential.
Contact details
Name: Wycombe Food Hub (WFH)
Address: Unit 26, The Chilterns Shopping Centre, Church Street, High Wycombe, HP13 5ES.
Tel: 01494 913626
Email: contact@wycombefoodhub.org
Website: https://wycombefoodhub.org/
The type of personal information we collect and process
From customers:
Name, DoB, address, email, phone(s)
From others:
Volunteers and employees: Name, DoB, address, email, phone(s), emerg contact info, disability info; bank details if paid.
WHF van drivers: NI and driving licence number,
Suppliers: Name, email, phone; food supplied
Organisations donated to: Name, email, phone; clientele, food delivered, deliv days, storage/hygiene.
Donors to the WFH: Name, email, phone(s); donation info
Partners: Name, email, phone(s); organisation activity
WFH website visitors: see section on Cookies below.
From all people entering the WFH (CCTV)
How we get your personal information and why we have it
Most of the personal information we process is provided to us directly by you for the following reasons:
From customers:
To improve our services
To conduct marketing and advertising (we will not share your information with third parties)
To notify you of changes
To fulfil any contracts with you
To restrict certain food items when scarce.
From others:
To organise the volunteer rota
To coordinate and announce upcoming Hub activities
To transfer or reimburse money
To create statistics for management
From all:
To comply with legal obligations
We collect your personal information using the following methods:
From customers:
At the till, when we process purchases (via EPOS)
When we respond to queries (by email, phone or in person)
From others:
Volunteer registration form
Organisations application form
From all (indirectly):
Via cookies on the WFH website
Via CCTV (video footage)
Who has access to this information
Authorised employees and WFH directors – The information is treated as confidential and is kept in a locked or password protected location.
Volunteers – have some access to other volunteer info, eg drivers have access to other volunteers mobile number and photo if supplied by them
Gen public – has access to your name (name badge), photo (if displayed online) and volunteer/supplier names will be displayed on the rota or if the individual has a role (first aider etc)
The lawful basis we rely on for processing this information
Generally, we do not rely on consent as a legal basis for processing your personal data unless it is Special Categories of personal Data, although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting David Palmer (the WFH Data Protection Officer) at davidpalmer@wycombefoodhub.org.
How we store your personal information
Your information is securely stored in a locked filing cabinet, or password protected.
We keep your personal details for the duration of your volunteering or employment and for 5 years afterwards. We will then dispose your information by shredding/deletion.
Your data protection rights
Under data protection law, you have rights to…
ask us for copies of your personal information.
ask us to rectify personal information you think is inaccurate or incomplete.
ask us to erase your personal information in certain circumstances.
ask us to restrict the processing of your personal information in certain circumstances.
object to the processing of your personal information in certain circumstances.
ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
How to complain and contact us
If you have any concerns about our use of your personal information, you can make a complaint to us by contacting Steve Biggs (the WFH Data Protection Officer) at stevebiggs@wycombefoodhub.org.
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
https://www.ico.org.uk
Cookies
By using this website you agree that WFH will be using Cookies to collect basic data.
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present
tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the WFH site.
WFH uses cookies to track your use of our website. This enables us to understand how you use the site and to track any patterns as to how you are using our website. This helps us to develop and improve the website in response to what you might need or want.
Cookies are either:
1. Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer;
Or:
2. Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.